Shipping, Cancellation and Refund Policy

Welcome to Darjuv9 organic India Pvt. Ltd, where your satisfaction is our utmost priority. We take immense care in meticulously packaging and delivering your orders. However, we understand that unexpected situations can occasionally result in dissatisfaction with your Herbsandhills purchase. Rest assured, our dedicated team of solution-seekers is here to ensure a seamless and straight forward replacement process. We’re committed to making your shopping experience a harmonious and delightful one, where your needs are met with a warm and friendly approach.

Cancellation Policy Demystified: How Does It Operate?

You possess the liberty to cancel your order before it sets off on its journey or within the initial 3 hours of placing the order, whichever takes precedence. Regrettably, we’re unable to accommodate partial cancellations or the annulment of specific items from an order post-placement. To initiate a cancellation, please engage with us via +91-9582035149 or drop us an email at care@darjo9organicindia.com and present your request.

For prepaid orders that undergo cancellation within three hours of being placed on the website, a complete refund will be set in motion. The refund process generally takes 24-48 business hours subsequent to the receipt and processing of your cancellation request by our adept team.

It’s important to note that we’re unable to cater to order cancellations following the delivery due to hygiene considerations. Additionally, Darjuv9 Enterprises Pvt. Ltd reserves the prerogative to decline transactions or extend the refund process by 3-6 months for individuals exhibiting a track record of questionable charges, including recurring cancellations of bulk orders.

Addressing Damaged Deliveries: What Steps to Take

Should you encounter damaged products upon delivery, we require you to notify us within a span of 2 days or 48 hours from the moment of product receipt. Upon a thorough evaluation of the affected product(s) by our proficient team, you’ll be eligible for a complete refund or a suitable replacement.

Erroneous or Incomplete Orders: Steps to Find Resolution

In the event of incorrect or missing items, worry not. If you report the matter within 2 days or 48 hours from the time of delivery, we’ll promptly arrange for suitable replacements. When dealing with mistaken or incomplete orders, we recommend sharing photographic evidence such as images or an unboxing video.

Dealing with Ineffectiveness: Guidance for Displeasing Products

If you deem any Darjuv9 Organic India product purchased through Darjuv9 Organic India Enterprises Pvt. Ltd to be ineffective, kindly reach out to us within 7 days of consistent product use. Our product advisors will connect with you to gain deeper insights into the issue and provide further guidance. In genuine scenarios, we’re pleased to offer a coupon code equivalent to the product’s value, which you can redeem during your next purchase.

Navigating Adverse Reactions: Vital Information to Keep in Mind

While our products prioritize safety, we strongly recommend conducting a Patch Test for individuals with sensitive skin or allergies prior to full application. Should any adverse reactions manifest, cease usage and promptly reach out to our customer care team at +91-9311965696 or via care@Darjuv9organicIndia.com Please adhere to the provided product usage instructions to minimize potential risks.

  • We do not extend Dermatological Treatments.
  • Monetary Compensation is not within our scope.
  • Kindly note our No Product Returns Policy, particularly for Used or Unsealed Products.

For any further queries or assistance, please don’t hesitate to connect with us via care@darjuv9organicindia or by dialing +91-9582035149.

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